Shipping policy

If you have any issues...

• IMPORTANT: Please double check your addresses - especially shipping address - before placing your order.  Once your order is placed it is very difficult for us to make any changes.
• Please inspect your order carefully upon arrival and let us know within 7 days after receiving your package if any significant damage occurred in transit. Please provide images of the damages, order number and email us at keemakescents@yahoo.com.
• We strive to make your customer experience smooth and delightful, from the moment you place your order until you unbox your Kee Make Scents purchase. Once the package leaves our hands, we unfortunately have little control over how the carrier cares for it on its way to you.

If you believe your package has been lost...

• We are seeing an increase in UPS and USPS carriers scanning in packages before they actually arrive at your door.  Please allow 5 business days before contacting us,

If your order was shipped via UPS or USPS…. 

• In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. Some facilities forego scanning in the interest of moving packages along faster. This can occur due to the volume of mail handled by USPS.

How can we personally assist with delayed shipments? 

• We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed.
• If you are concerned that your package may be lost, please email 
  ­
  keemakescents@yahoo.com to troubleshoot. We will do our best to try to help you.

DOMESTIC SHIPPING

• Orders that qualify for free ground shipping will be shipped via UPS Ground.
• If you have ordered multiple items and one of them is on pre-order, please note that your entire order will ship once the pre-ordered item is in stock which could be 2-3 weeks.
  
• Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
• Once shipped, an order's tracking information is outside of our control, final delivery is out of our hands. We cannot replace missing or stolen packages. We offer SHOP package protection at checkout, so if you package is stolen, lost or damaged, you are fully insured. 
• You should receive a shipping notification with tracking information once your order leaves our fulfillment center. 

We are excited to announce our partnership with SHOP package protection services. This allows our valued customers premium order protection, automated approvals and seamless claim resolution on lost, stolen and damaged packages. This service is automatically added to your order at checkout but can be manually declined.  

We highly recommend this service upon checkout with the increase in lost/stolen/damaged packages. By not selecting shipping protection, KEE MAKE SCENTS LLC is not responsible for lost, damaged or stolen items.

TAXES

We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states that we do not have a nexus.

RETURNS + EXCHANGES

At the Kee Make Scents, all of our products are carefully inspected before they are shipped. Due to the nature of our products, we do not accept returns of product or offer refunds. However, we will replace products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

TO INITIATE A REPLACEMENT

• Within 7 days of your order, please send an email to keemakescents@yahoo.com with a replacement request, photographs of damaged or defective product, order number and the reason for your replacement.
• Once your replacement is approved, we will send you and email with information on product status and shipping.
  
• We do not accept exchanges or returns at this time.
• *We do not issue refunds on any of our items, so please make sure you double check your order before purchasing.
• Any questions about this policy can be submitted at keemakescents@yahoo.com